Car Insurance
Other Products
Claims
Help & Support
My Account
Breakdown call-out
Access MyAccount through your browser or via our app.
A dedicated claims handler will fully review your claim.
We contact you within 24 hours to discuss what happens next.
Arrange a repair or replacement.
Use our online form to make a claim.
Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.
0800 600 840
Message one of our claims agents
Alternatively, you can leave us a message 24/7 once you're logged into MyAccount. Simply navigate to the Claims area and select the Contact us button.
0333 220 2039 (Call fees | Call Opening hours)
Or from abroad +44333 220 2039
You can reach out 24/7 through our app
Read our Claims FAQs
Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.
0800 600 840 Call Opening hours
New Windscreen Claim
Give us a call Call fees | Call Opening hours
Please call our 24 hour helpline for Elephant Breakdown customers.
0800 458 9283 Call Opening hours
Online Claim
0333 220 2039 Call fees | Call Opening hours
+44333 220 2039
It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.
Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.
Calls will cost 5 pence per minute, plus your phone company's access charge
This is a 24-hour helpline.
This is a 24-hour helpline. Please call if your vehicle needs to be recovered in the event of an accident.
0333 220 2027
Mon - Fri 8am - 8pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours
Mon - Fri 8am - 6pm Sat 9am - 4pm Sun 10am - 4pm Best time to call: Midday to 4pm Bank Holidays, Christmas and New Year's opening hours
