SERVICE UPDATE [31/03/2020] – So we can support our most vulnerable customers and those in urgent need, please do not call unless absolutely necessary.

Due to the increased Coronavirus measures in the UK, we’re taking precautions to put staff and customer safety first. We’re prioritising:

- New claims and urgent calls only. For example, if you’ve been involved in an incident and your car’s undrivable

- Renewals and urgent service requests for our most vulnerable customers. You can manage your policy online through MyAccount. Please only contact us if something’s urgently needed in the next 1 to 3 days. Call wait time is in excess of 30 minutes and email responses can take up to 48hrs.

- New policies online

Why do I need Hire Car cover?

With comprehensive car insurance, you get a 'Class A' courtesy car while yours is being repaired at an approved garage after an accident. But unfortunately you don't get a courtesy car if yours is stolen or written off after an incident. With Hire Car cover, in the event that you don't get a replacement vehicle from the third party insurer, you'll be able to claim either a similar sized vehicle to your insured car, up to a maximum of 2.2 litres and 7 seats or £250 to use for travel expenses (or anything else you like!).

Your hire car will be delivered to your home or work, ready to drive straight away. And all named drivers on your policy can use it (as long as they have a full licence).

When can I have it and for how long?

Once you've made a claim and we've confirmed that your car is written off or stolen, you'll be able to choose whether you'd prefer the hire car or the £250. If you choose the hire car, we'll notify Auxillis Limited on your behalf, or if you choose the £250 we'll arrange for this to be paid to you.

You can keep the hire car for up to 21 days, hopefully that will be enough time for you to sort out a permanent replacement for your written off or stolen car. But if you find you need the hire car longer, you can extend your hire; just call 0344 571 2715.

Read more about Hire Car cover:

Elephant Hire Car cover is administered by Auxillis Limited, and the hire cars are provided by Auxillis Services Limited. The policy is underwritten by Admiral Insurance (Gibraltar) Limited.

Elephant Top Tip

Remember, if you're paying by instalments, the cost of Hire Car cover will also be spread over the policy term.


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