SERVICE UPDATE [31/03/2020] – So we can support our most vulnerable customers and those in urgent need, please do not call unless absolutely necessary.

Due to the increased Coronavirus measures in the UK, we’re taking precautions to put staff and customer safety first. We’re prioritising:

- New claims and urgent calls only. For example, if you’ve been involved in an incident and your car’s undrivable

- Renewals and urgent service requests for our most vulnerable customers. You can manage your policy online through MyAccount. Please only contact us if something’s urgently needed in the next 1 to 3 days. Call wait time is in excess of 30 minutes and email responses can take up to 48hrs.

- New policies online

Policy Books

If you are a new customer or approaching your policy renewal, make sure you read our standard policy documents using the buttons below. If you have purchased any policy upgrades these can also be found below.

If prompted, select the document date that applies to your policy.


IMPORTANT
It is your responsibility to check your document details are correct. If your details are incorrect it could void your insurance and result in you being unable to make a claim. Please inform us of any error immediately.

Standard policy documents

Charges and payment information

Below you will find information relating to any charges and cancellation of your Elephant policy.

Policy Upgrades

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