Policy Books

If you are a new customer or approaching your policy renewal, make sure you read our standard policy documents using the buttons below. If you have purchased any policy upgrades these can also be found below.

If prompted, select the document date that applies to your policy.

It is your responsibility to check your document details are correct. If your details are incorrect it could void your insurance and result in you being unable to make a claim. Please inform us of any error immediately.

Standard policy documents

Charges and payment information

Below you will find information relating to any charges and cancellation of your Elephant policy.

Policy Upgrades


Help us improve our website

Is our website easy to use? Does it have all the information you need? Tell us what you think.

Please note, whilst we value your feedback and review it on a regular basis, we do not reply directly to comments submitted via this form.

If you have feedback on our other services or need assistance in any other way, please use our  secure form.

Please do not include your payment details on this form.

Errors on form:

Your details

Tell us what you think



Thank you for your feedback on our website


Processing - please wait

Tell us what you think...