Manage your insurance anywhere, anytime with the Elephant App

Report a claim

Starting your claim online is easy and convenient

  • Log your claim 24/7 in MyAccount


    Access MyAccount through your browser or via our app.


    Go to MyAccount


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  • Full expert evaluation

    A dedicated claims handler will fully review your claim.

  • We'll be in touch

    We contact you within 24 hours to discuss what happens next.

I've had a breakdown and need roadside assistance

I have Breakdown Cover and need roadside assistance

You can arrange roadside assistance through the Elephant app.

Download the app now

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If you can't access the app right now, please call us on:

Europe 0044 (0)2920 943 114

I don't have Breakdown Cover but need roadside assistance

You can buy this add on for your current cover, but you won't be able to receive roadside assistance for 48 hours.

If you'd like to add Breakdown Cover to your policy, please call us on:

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - Sun - 10am - 4pm
Bank Holidays subject to change

Existing Claim

Message one of our claims agents

Alternatively, you can leave us a message 24/7 once you're logged into MyAccount. Simply navigate to the Claims area and select the Contact us button.

Give us a call

0333 220 2039 (Call fees | Call Opening hours)

Or from abroad
+44333 220 2039

You can reach out 24/7 through our app

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Do you have a Claims related question?

Before you call us, take a look at our Claims FAQ's.

Read our Claims FAQs

Claims contact information

Accident recovery helpline

Give us a call

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

Glass repair helpline

Breakdown helpline

Give us a call

Please call our 24 hour helpline for Elephant Breakdown customers.

Report a new claim

Make a Claim

Online Claim

Give us a call

Or from abroad

You can also report claims through our app.

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A victimless crime?

It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.