Manage your insurance anywhere, anytime with the Elephant App

Report a claim

Starting your claim online is easy and convenient

  • Log your claim 24/7 in MyAccount


    Access MyAccount through your browser or via our app.


    Go to MyAccount


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  • Full expert evaluation

    A dedicated claims handler will fully review your claim.

  • We'll be in touch

    We contact you within 24 hours to discuss what happens next.

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

Existing Claim

Message one of our claims agents

Alternatively, you can leave us a message 24/7 once you're logged into MyAccount. Simply navigate to the Claims area and select the Contact us button.

Give us a call

0333 220 2039 (Call fees | Call Opening hours)

Or from abroad
+44333 220 2039

You can reach out 24/7 through our app

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Do you have a Claims related question?

Before you call us, take a look at our Claims FAQ's.

Read our Claims FAQs

Claims contact information

Accident recovery helpline

Give us a call

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

Glass repair helpline

Breakdown helpline

Give us a call

Please call our 24 hour helpline for Elephant Breakdown customers.

Report a new claim

Make a Claim

Online Claim

Give us a call

Or from abroad

You can also report claims through our app.

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A victimless crime?

It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.