Our Claims phone lines are very busy with long wait times. Please call our emergency number 0800 600 840 if you are at the side of the road needing vehicle recovery.

For all other claims, please register your claim online through MyAccount and we will process your claim as quickly as possible.

Manage your insurance anywhere, anytime with the Elephant App

Report a claim

Starting your claim online is easy and convenient

  • Log your claim in MyAccount

    Log a claim 24 hours a day on any smartphone, tablet or laptop.

  • Full expert evaluation

    A dedicated claims handler will fully review your claim.

  • We'll be in touch

    We contact you within 24 hours to discuss what happens next.

24hr emergency road side recovery

Are you at the side of the road and require emergency recovery? We will be able to recover your car providing you have the relevant level of cover. Make sure you're in a safe place before you call.

Do you have a Claims related question?

Before you call us, take a look at our Claims FAQ's.

Read our Claims FAQs

Claims contact information

Existing claim

Speak to us on Webchat

If chat is unavailable, you can email us

Send an Email

Give us a call

Or from abroad

Accident recovery helpline

Give us a call

Please call our 24 hour helpline if your vehicle needs to be recovered in the event of an accident.

Glass repair helpline

Breakdown helpline

Give us a call

Please call our 24 hour helpline for Elephant Breakdown customers.

Report a new claim

Make a Claim

Online Claim

Give us a call

Or from abroad

You can also report claims through our app.

Apple Google

A victimless crime?

It's important you provide clear and honest information when making a claim, this will help us settle genuine claims efficiently. Insurance fraud isn't a victimless crime and the actions of others can increase premium for all of us.