Manage your insurance anywhere, anytime with the Elephant App

Report a claim

Starting your claim online is easy and convenient

Log your claim 24/7 in MyAccount

 

Access MyAccount through your browser or via our app.

 

Go to MyAccount

 

Apple Google

Report your add-on product claim online

It's simple and convenient to use one of your add on products or to know more about the policy benefits for Personal Injury and Hire Vehicle.

Start my Add-On product Claim

I've had a breakdown and need roadside assistance

I have Breakdown Cover and need roadside assistance

You can arrange roadside assistance through the Elephant app.

Download the app now

Apple Google

If you can't access the app right now, please call us on:

Europe 0044 (0)2920 943 114

I don't have Breakdown Cover but need roadside assistance

You can buy this add on for your current cover, but you won't be able to receive roadside assistance for 48 hours.

If you'd like to add Breakdown Cover to your policy, please call us on:

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - Sun - 10am - 4pm
Bank Holidays subject to change

Existing Claim

We have three options to help with your existing claim

Manage your claim in MyAccount

Did you know that you can view and update existing claim information in MyAccount?

Download the app now

Apple Google

Message us about your claim

For more information about your claim you can send a message to one of our claims experts. You can also leave us a message 24/7 once you're logged into MyAccount.

Messaging opening hours:

Mon to Fri: 08:00 - 16:45
Sat to Sun: Closed

Bank Holidays, Christmas and New Year's opening hours

Give us a call

From abroad +44333 220 2039

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:
Mon - Fri 8am - 6pm
Sat - Sun - 10am - 4pm

Bank Holidays, Christmas and New Year's opening hours