Elephant is a trading name of EUI Limited. In addition to the insurance policy that you have with the Authorised Insurers, you have a separate agreement with EUI Limited, as administrator of your policy, to cover specific insurance intermediary services that are provided directly to you in addition to other services that EUI Limited may provide to you on behalf of the Authorised Insurers. These services and the charges applied under this Agreement are shown below and will be collected using the payment details you have already provided.
Cancellation within 14 days
If you wish to cancel your policy, you must contact us. If you cancel your policy between the date you purchase and up to 14 days after the start of a new policy, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. This will apply even if you cancel before the cover begins. If your policy covers more than one product, we will select the single highest cancellation charge that applies, from the list below.
Cancellation after 14 days
If you wish to cancel your policy you must contact us. If you cancel your policy after the 14 day cooling off period, but before the end of its term, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. The insurer will also make a charge for the time on cover. If a claim has been made the full premium for the year will be due. If your policy covers more than one product, we will select the single highest cancellation charge that applies, from the list below. We will also apply an additional charge of £5.00 if you have purchased any motor Policy Upgrades.
In the event your insurance is declared void for misrepresentation or fraud, EUI Limited will apply an intermediary charge for the costs of setting up your policy and confirming the voidance.
Removal of an item from your policy
If you want to remove an item from your policy EUI Limited will apply an intermediary charge to cover the costs of amending your policy. Please note, if you have more than one item on cover, you may have received a discount on your overall premium. If any of these items are removed during the policy term, the entitlement to the discount you have received will be lost. Consequently, the premium will be adjusted for each remaining item(s). Please note that removal of an item does not cancel the whole policy. We will also apply an additional charge of £5.00 if you have purchased any motor Policy Upgrades.
Other policy changes
In the event that your policy is re-issued as a result of changes to your policy or for any other reason, EUI Limited will apply an intermediary charge to cover this service.
EUI Limited receives a commission from the Authorised Insurers that underwrite your insurance policy. This commission is included in your premium and covers the costs incurred by EUI Limited in arranging and administering your policy, including the costs of dealing with claims. EUI Limited also receives an additional bonus from the Authorised Insurers which is dependent on the underwriting profits they make on the policies arranged and administered. EUI Limited also receives commission from the insurers of the optional add-on products you may have purchased alongside your policy (e.g. Motor Legal Protection, Breakdown Cover or Home Emergency Cover). The commission received is variable and is included in the premium you pay.
EUI Limited remunerates its employees using a combination of fixed and variable rewards that are designed to ensure they act in customers' best interests at all times. All employees receive a base salary and participate in share schemes that are based on overall company performance. In addition, contact centre employees also receive variable financial rewards based on the insurance policies they process, providing they also achieve high levels of customer service. Discretionary non-financial rewards (e.g. additional holidays) may also be given for the same reasons.