Charges and Fees explained

Your Elephant policy is administered and arranged by EUI Limited. In addition to the insurance policy that you have with the Authorised Insurers, you have a separate agreement with EUI Limited, as administrator of your policy, to cover specific insurance intermediary services that are provided directly to you in addition to other services that EUI Limited may provide to you on behalf of the Authorised Insurers. These services and the charges applied under this Agreement are shown below and will be collected using the payment details you have already provided.

Cancellation within 14 days

If you wish to cancel your policy, you must contact us. If you cancel your policy within the 14 day cooling off period of the start of a new policy, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. If your policy covers more than one product, we will select the single highest cancellation charge that applies, from the list below.

Vehicle

£25

Vehicle (LittleBox/Safe Driver) - if the unit has been installed

£125

Vehicle (Plug & Drive) - £100 will be refunded if unit is returned within 30 days of cancellation

£125

Standalone breakdown (if applicable)

£5 per vehicle

Home

£25

Cancellation after 14 days

If you wish to cancel your policy you must contact us. If you cancel your policy after the 14 day cooling off period, but before end of its term, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. The insurer will also make a charge for the time on cover. If a claim has been made the full premium for the year will be due. If your policy covers more than one product, we will select the single highest cancellation charge that applies, from the list below.

Vehicle

£49.50

Vehicle (LittleBox/Safe Driver) - if the unit has been installed

£149.50

Vehicle (Plug & Drive) - £100 will be refunded if unit is returned within 30 days of cancellation

£149.50

Standalone breakdown (if applicable)

£5 per Vehicle

Home

£39.50

Voided Policy

In the event your insurance is declared void for misrepresentation or fraud, EUI Limited will apply an intermediary charge for the costs of setting up your policy and confirming the voidance.

Insurance declared/void

£80

Removal of an item from your policy

If you want to remove an item from your policy EUI Limited will apply an intermediary charge to cover the costs of amending your policy. Please note, if you have more than one item on cover, you may have received a discount on your overall premium. If any of these items are removed during the policy term, the entitlement to the discount you have received will be lost. Consequently, the premium will be adjusted for each remaining item(s). Please note that removal of an item does not cancel the whole policy.

Vehicle

£29.50 per vehicle

Vehicle (LittleBox/Safe Driver) - if the unit has been installed

£129.50 per vehicle

Vehicle (Plug & Drive) - £100 will be refunded if unit is returned within 30 days of cancellation

£129.50 per vehicle

Home

£29.50 per home

Policy upgrade single vehicle/home (excluding Premium Protector)

£5.00 per upgrade

Policy upgrade covering all your vehicles/homes (excluding Premium Protector)

£10 per upgrade

Standalone breakdown (if applicable)

£5 per vehicle

Other policy changes

In the event that your policy is re-issued as a result of changes to your policy or for any other reason, EUI Limited will apply an intermediary charge to cover this service.

Change to any policy details

£19.50

LittleBox/Safe Driver hardware charge (a disconnection/deactivation may also result in an adjustment to your premium)

£100

Change of vehicle (Protect/LittleBox/Safe Driver)

£60

Administration charges

Referral of outstanding debt

£100

Unpaid/rejected Direct Debit instalment

£4.50

Payment by credit card

£5.95

Other charges

Failure to provide proof of your No Claims Bonus within the required time frames

£30

Classic car agreed valuation

£10

Request for duplicate policy documentation to be sent

£7.50

Changes made to your policy as a result of inaccuracies in your policy information being identified

£30

 
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