Contact Us

Please Note:

Due to experiencing high email queries we are currently exceeding our '24 hour' reply service. For any urgent queries please contact us via phone. We apologise for any inconvenience and we are working to resolve this situation as quickly as possible.

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Use our online form to make changes to your policy...

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Customer Services

Single-Car: 0333 220 2006

MultiCar: 0333 220 2007

Call Customer Services from abroad: +44 2920 601 298

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:

Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Renewals

Single-Car: 0333 222 6719

MultiCar: 0333 220 2019

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:

Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Best time to call: Midday to 4pm

Bank Holidays

2nd May - 10am to 4pm
30th May - 10am to 4pm
29th August - 10am to 4pm
27th December - 10am to 4pm
2nd January - 10am to 4pm
Closed Christmas Day, Boxing Day & New Year's Day

Claims

Single-Car: 0333 220 2039

MultiCar: 0333 220 2040

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:

Mon - Fri 8am - 9pm
Sat 9am - 5pm
Sun 10am - 4pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Accident recovery helpline:  0800 600 840

This is a 24-hour helpline. Please call if your vehicle needs to be recovered in the event of an accident.

Glass repair helpline:  0333 220 2027

This is a 24-hour helpline.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Breakdown helpline:  0800 458 9283 or 0333 320 1984

This is a 24-hour helpline for Elephant breakdown customers only.

Email us

You can update your policy details using our online form...

Update your policy details

For general queries send an email.

Write to us

Elephant
Ty Admiral,
David Street,
Cardiff,
CF10 2AA

Single car insurance quote:  0333 220 2086

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:

Mon - Fri 8am - 11pm
Sat 9am - 8pm
Sun 10am - 8pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Multi-Car insurance quote:  0333 220 2087

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Opening hours:

Mon - Fri 8am - 11pm
Sat 9am - 8pm
Sun 10am - 8pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Home insurance:  0800 600 870

Travel insurance:  0343 658 0280

Opening hours:

Mon - Fri 8am - 7pm
Sat 9am - 5pm
Bank Holidays Subject to change, closed Christmas Day, Boxing Day & New Year's Day

Motorbike insurance:  0844 409 7108

Calls will cost 5 pence per minute, plus your phone company's access charge

Elephant press office:  0333 220 2062

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Come and work with us:  0800 118 1619

For information about career opportunities with Elephant or Admiral Group plc, view jobs online.

 
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