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• Buying car insurance
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Frequently asked questions

• Buying a policy
  • Is immediate cover available?
  • How can I pay?
  • Do I need to be the registered owner of the car to insure it?
  • What type of cover can I buy?
  • What is the difference between a 10-month bonus accelerator and an annual policy?
  • Why do I have to tell you what I use my car for?
  • What is No Claims Bonus?
  • Will you accept No Claims Bonus proof from abroad?
  • Will you accept company car No Claims Bonus?
  • When can I protect my No Claims Bonus?
  • Can you cover an imported car?
  • Do you cover cars with modifications?
  • What is an excess?
  • What type of licences do you accept?
• Your policy
  • How do I change my email address?
  • How do I make a windscreen claim?
  • Am I insured to travel abroad?
  • Am I insured to drive someone else's car?
  • Is my car covered for someone else to drive?
  • How do I make changes to my policy?
  • What if my circumstances change during the year?
  • Will you cover a car I'm using temporarily?
  • What do I need to tax my car?
  • How do I get a replacement certificate?
• Your claim
  • Do I need to contact the police after an incident involving my car?
  • What happens if my car is stolen?
  • Who repairs my car?
  • What happens if I want to use my own repairer?
  • What is a total loss?
  • If my vehicle is a total loss what will I receive in settlement?
  • How long will it take to sort out my claim?
  • What are the different levels of cover?
  • What is a Policy Excess?
  • What happens if the accident was not my fault?
  • What happens if the accident was my fault?
  • What if the other driver disputes the accident circumstances?
  • How does a claim affect my No Claims Bonus?
  • What are Uninsured Losses?
  • What measures do elephant.co.uk take to prevent fraud?
• Your renewal
  • How do I pay for my policy at renewal?
  • Will my premium change at renewal?
  • I've had a claim. How will it affect my renewal premium?
  • Will my No Claims Bonus be affected if I've made a claim this year?
  • What if my No Claims Bonus is protected or guaranteed?
  • Can I protect my No Claims Bonus at renewal?
  • How do I make a change to my policy from renewal?
  • What should I do if I've had a motoring conviction during the past year?
  • What should I do if I've modified my car?
  • What should I do if I don't want to renew my policy?
  • When will I get my No Claims Bonus proof?

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