SERVICE UPDATE [31/03/2020] – So we can support our most vulnerable customers and those in urgent need, please do not call unless absolutely necessary.

Due to the increased Coronavirus measures in the UK, we’re taking precautions to put staff and customer safety first. We’re prioritising:

- New claims and urgent calls only. For example, if you’ve been involved in an incident and your car’s undrivable

- Renewals and urgent service requests for our most vulnerable customers. You can manage your policy online through MyAccount. Please only contact us if something’s urgently needed in the next 1 to 3 days. Call wait time is in excess of 30 minutes and email responses can take up to 48hrs.

- New policies online

Protection for lost, stolen and broken keys

Losing your keys can be a real hassle, plus they can be expensive to replace. But Elephant Keycare cover provides the protection of up to £2,000 of cover for the costs of replacement keys and locks, if yours have been lost, stolen or broken (excludes wear and tear).

What’s more, there’s no excess to pay and you can avoid claiming on your motor or household policies, so your no claims bonus won’t be affected.

Great benefits with Elephant Keycare cover:

  • Cover for any of your keys, not just your car and your home
    Apart from those entrusted to you by others, such as a friend, neighbour or relative
  • Emergency helpline open 24 hours a day, 365 days a year
  • Access to a nationwide network of locksmiths

Need to make a claim?

To make a claim, just call Keycare on 0345 305 8144. Claims must be reported within 45 days of the loss or theft of the keys.

How do I add Keycare cover?

You can call one of our advisors on 0333 220 2006 and they can add Keycare to your policy for you.

Read more about Elephant Keycare cover:


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