View your documents

Proof of No Claims Bonus

Have you sent us your motor insurance proof of No Claims Bonus? If not, please click here to update it online.

Make a claim

If you need to make a claim you can find specific information on each department at our 'Make a claim' page.

Want to update your policy?

If you want to update your motor insurance policy and you would prefer to contact us via email, you can use our secure email form to:

Change your Vehicle
Change your Address
Add a Driver
Add a Temporary Vehicle
Change Class of Use

And much more.

Update your policy

Useful links

Accessibility

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Policy details and
complaint information

There's all sorts of legal stuff associated with car insurance - including the fact that we're obliged by law to tell you about it! We'll keep it as clear and jargon-free as we possibly can, and if you'd like any advice, you're welcome to contact us on 0871 882 2233. Calls to 0871 numbers are charged at 8p per minute plus network extras.

Want to check the small print? Here's where to find the key details about us and our policies.

You may need Adobe Acrobat Reader to view our pdf files. You can download it free from the Adobe website.

Standard policy documents:

	Your cover with elephant.co.uk For archived versions, available for policies that were purchased or renewed before 1st April 2013, please click here

	Key facts - New customers For archived versions, available for policies that were purchased or renewed before 1st April 2013, please click here.

	Key facts - Renewals For archived versions, available for policies that were purchased or renewed before 7th March 2013, please click here.

	Amendments to your cover with elephant.co.uk For archived versions, available for policies that were purchased or renewed before 1st April 2013 , please click here.

Policy upgrades:

	Additional Loss Protection For archived versions, available for Additional Loss Protection policies that were purchased or renewed before 1st December 2012, please click here.

	Breakdown Cover For archived versions, available for Breakdown Cover policies that were purchased or renewed before 1st April 2013, please click here.

	Hire Car Cover (for Comprehensive policies) For archived versions, available for Hire Car Cover policies that were purchased or renewed before 1st November 2012 , please click here.

	Hire Car Cover (for Third Party, Fire & Theft policies) For archived versions, available for Hire Car Cover policies that were purchased or renewed before 1st November 2012 , please click here.

Modifications Cover
For archived versions, available for ModificationsCover policies that were purchased or renewed before 1st November 2012 , please click here.

	Personal Injury Cover For archived versions, available for Personal Accident Cover policies that were purchased or renewed before 1st November 2012 , please click here.

	Premium Protector For archived versions, available for Premium Protector policies that were purchased or renewed before 1st April 2013 , please click here.

	Top-Up Cover For archived versions, available for Top-Up Cover policies that were purchased or renewed before 1st December 2012 , please click here.

	Keycare For archived versions, available for Keycare Cover policies that were purchased or renewed before 1st May 2013 , please click here.

Legal information:

Conditions of use
Your privacy and security
Renewals Premium Protector Leaflet
Additional charges and cancellation of your policy
Pre Contract Credit Information
Renewals Personal Injury Leaflet
Change to Claims Legal Provider

Complaint information:

Our guide to handling your complaint
Complaint Performance

As an FSA registered company we publish data on our complaints record. To see the latest figures please click here.