Policy details and
complaint information

There's all sorts of legal stuff associated with car insurance - including the fact that we're obliged by law to tell you about it! We'll keep it as clear and jargon-free as we possibly can, and if you'd like any advice, you're welcome to contact us on 0871 882 2233. Calls to 0871 numbers are charged at 8p per minute plus network extras.

Want to check the small print? Here's where to find the key details about us and our policies.

You may need Adobe Acrobat Reader to view our pdf files. You can download it free from the Adobe website.

Standard policy documents:

	Your cover with elephant.co.uk For archived versions, available for policies that were purchased before 1st January 2012, please click here
	Key facts - New customers For archived versions, available for policies that were purchased before 1st October 2011, please click here.
	Key facts - Renewals
	Amendments to your cover with elephant.co.uk For archived versions, available for policies that were purchased before 7th December 2011 , please click here.

Policy upgrades:

	Additional Loss Protection

	Breakdown Cover For archived versions, available for Breakdown Cover policies that were purchased before 22nd November 2011, please click here.

	Hire Car Cover (for Comprehensive policies) For archived versions, available for Hire Car Cover policies that were purchased before 1st June 2011 , please click here.

	Hire Car Cover (for Third Party, Fire & Theft policies) For archived versions, available for Hire Car Cover policies that were purchased before 1st June 2011 , please click here.

	Instalment Protection Plan For archived versions, available for Instalment Protection Plan policies that were purchased before 8th November 2010 , please click here.
	Modifications Cover For archived versions, available for ModificationsCover policies that were purchased before 1st June 2011 , please click here.

	Personal Injury Cover For archived versions, available for Personal Accident Cover policies that were purchased before 1st January 2012 , please click here.
	Premium Protector
	Top-Up Cover For archived versions, available for Top-Up Cover policies that were purchased before 1st October 2011 , please click here.
	Keycare For archived versions, available for Keycare Cover policies that were purchased before 6th September 2011 , please click here.

Legal information:

Conditions of use
Your privacy and security
Renewals Premium Protector Leaflet
Additional charges and cancellation of your policy
Pre Contract Credit Information

Complaint information:

As an FSA registered company we publish data on our complaints record. To see the latest figures please click here.