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Used cars 'most complained about'

( 27/01/2009 )

The return of Minder to British TV screens may be good timing - because more people complained about used cars than any other product or service last year, an official watchdog has said.

Consumer Direct logged 47,019 complaints about used cars bought from independent dealers - 12% more than in 2007.

The next most-complained-about items were mobile phone service agreements (31,267) and TVs (20,313), but car complaints reappeared twice further down the top ten.

In fifth place came car repairs and servicing from independent garages (16,176 complaints) and in sixth came second-hand cars bought from franchise dealers (15,230).

"Many millions of people are losing out financially from substandard goods and services but very often consumers do have routes for redress," said Consumer Direct's Michele Shambrook.

"Finding out about your rights is the first step to claiming the refunds, repairs and replacements you may be entitled to."

 

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