The most frequently asked questions about making a claim on your policy.
What would you like to know?
What is a Policy Excess?
This is the part of the claim that you agree to pay - we cover you for the remaining amount. When you report the claim we will remind you of the amount of your excess. Details can also be found in your policy schedule. You should get the excess back if an incident is proven to be the fault of another driver. Your elephant.co.uk legal protection cover allows our legal department to recover the money on your behalf.
