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What happens at renewal?

It's easy really. Three weeks before renewal, we'll send you your renewal pack. It will contain your renewal confirmation, including:

  • Your renewal premium
  • Your proof of No Claims Bonus
  • Your certificate of motor insurance

If you're paying by credit/debit card, we'll debit your card with the full renewal premium amount, on your renewal date.

If you pay by Direct Debit, we will continue to collect your premium by this method.

If you decide you don't want to renew with elephant please call us straight away on 0844 848 0050 or call 63774 from your mobile at a fixed rate of 15p per minute. Calls to 0844 numbers will be charged at 5p per minute from BT Landlines. Call charges from mobiles and other networks may vary.

If you'd like to know more about your renewal, please look at our renewal frequently asked questions. And if the answer you want isn't there, feel free to contact us.

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