Elephant is aware that many of our customers have varying needs or a disability which may affect how they view and access insurance documents.

Braille, large font and audio material

We can send product literature to you in braille, large print or as an audio file. For us to make sure that we send you the correct information please submit your name, address, policy number, which document you would like and your preferred format, using the link below.

Request product literature

To increase the text size

  • In internet explorer, go to the view menu and select text size
  • In Mozilla Firefox, go to the view menu and select text size
  • In Opera, go to the file menu, select preferences then fonts and then change minimum font size
  • In Safari, go to the view menu and select make text bigger or press the Apple Key and then the plus key
  • In Google Chrome, go to control the current page, select text zoom and then select larger, smaller or normal to make text the default size

Browser Capability

This website is regularly tested on the most popular browsers and operating systems. These include smart phones and tablets. If you discover a part of our website that has been difficult to use, please let us know by calling or emailing our customer services department.

If you have any questions or would like further information please call our Customer Services department on 0333 222 2006. Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.


Help us improve our website

Is our website easy to use? Does it have all the information you need? Tell us what you think.

Please note, whilst we value your feedback and review it on a regular basis, we do not reply directly to comments submitted via this form.

If you have feedback on our other services or need assistance in any other way, please use our  secure form.

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